Wednesday, 27 May 2009

License type set to trial after loading Office Server Service Pack 2 (SP2) saga contd...

This is a continuation of licensing issue saga. Refer to previous post relating to this issue for background.
I had a query from a user who experienced this issue and received a ‘Failed’ message every time he entered the ‘correct’ license' key. Here is the full story…
 
The user logged in to SharePoint Central Admin (CA) site with own credentials, after upgrading to SP2, and noticed that the server was reset to trial mode.  See below.
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Tried to enter the correct license key but this failed to register.  Tried again a few times with no success i.e. failed every time.
The user then logged in to SharePoint CA with Shared Service Provider (SSP) credentials, deleted the ‘Trial Conversion Job’ and then tried to register the correct license key again.

(click picture to enlarge)
This time the operation was successful.

(click picture to enlarge)

Notice that the ‘Convert license type’ screen no longer indicates trial mode.

(click picture to enlarge)

Here is the moral of the story and a couple of key things to bear in mind when upgrading to SP2 and re-entering the license key';

  1. Ensure that you have the proper license keys to hand (either Project Server or SharePoint server) prior to progressing with SP2 upgrade.
  2. Always login to the SharePoint Central Admin (CA) site with SSP credentials when performing updates.

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